Frequently Asked Questions

Yes, Leaf Spa is located on our lower level and features eight spa treatment rooms, including a duet suite with infinity edge soaking tub. Massage, skincare, body treatments, and a nail salon are all available.

Yes, the Fairmont Fitness Studio is available 24 hours a day via keycard access for guests of Fairmont Chicago. See front desk staff for additional information.

Fairmont Chicago, Millennium Park is located at 200 N Columbus Drive at the intersection of Columbus Drive and East Lake Street. If you are using a GPS, please be aware that you may be navigated to intermediate level Lake Street and Columbus Drive rather than our Front Door. Our Auto Lobby is located on Lake Street just west of Columbus Drive.

Visit our Contact Us page for detailed directions.

Chicago O’Hare International Airport (ORD): 18 miles northwest
Chicago Midway International Airport (MDW): 12 miles southwest

Yes, valet parking is provided for overnight guests and for guests of Toro Chicago.

Pricing:

0-3 hours: $32
3-6 hours: $55
6-24 hours: $86
Overnight: $86

Restaurant & Spa:

Up to 4 hours – $26

Hours:

Sunday – Thursday, 6:00 am – 12:00 am, no overnight service
Friday – Saturday: 24 hour continuous service

All major car rental agencies are represented at O’Hare International Airport and Midway International Airport, as well as locations throughout downtown Chicago.

Alamo: 1 (800) 327-8633
AVIS: 1 (800) 331-1212
Budget: 1 (800) 527-0700
Enterprise: (312) 553-5230
Hertz: 1 (800) 654-3131
National: 1 (800) 227-7368

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Yes. Bell staff services are available from 8:00 a.m. to 7:00 p.m. daily.

Yes. We offer the services of American Child Care, a local bonded babysitting company. American Child Care can provide your family with childcare support during the day, for those special evenings away, or on weekends and holidays.

Does the hotel allow service animals?
Yes. Service animals, which are dogs or miniature horses that have been trained to perform work or tasks for a person with a disability, are welcome.

Do service animals require documentation or papers?
No.

What if it’s not obvious that an animal is a service animal?
We/the hotel may ask you some questions to verify that the animal is a service animal.

Is there a fee for service animals?
There are no added fees of any kind for your service animal.

Do service animals have to wear a special collar or vest to identify themselves as service animals?
No.

Do service animals have to be on a leash?
Generally yes, with some exceptions.

Are there any size or breed limitations for service animals?
No.

Where are service animals allowed to go?
Service animals are allowed to go wherever their owners are allowed to go, except service animals cannot go (1) inside a pool or hot tub or (2) on seats at a dining establishment.

Are service animals subject to pet policies/forms/requirements?
No. Service animals are not pets.

Are guests with service animals limited to pet-only floors?
No, because service animals are not pets.

Can service animals be left alone in a hotel room?
No. Service animals are working for their owners and need to be with their owners at all times.

Can a service animal sit on hotel furniture or be fed at food and beverage venue?
No.

Under what circumstances will a service animal be excluded from a hotel?
A hotel will request that a service animal be removed in two situations: (1) the service animal is not housebroken or (2) is out of control and the owner fails to take action to control it. The guest is welcome to stay without the animal.

What happens if a service animal causes damage to the property?
The guest will be charged for any damage.

Is there a cleaning fee for service animals?
No. If a service animal causes damage, the guest will be charged for the damage.

Does the hotel allow emotional support animals?
Emotional support animals are not service animals. If the hotel allows pets, emotional support animals would be treated as pets and subject to any pet policies.

Dogs and cats under 40 pounds are permitted in the hotel. The animal must be on a leash at all times and must not be left unattended in the room. There is a $150 non-refundable room cleaning fee for short-term stays. For stays 7-30 days, the fee increases to $300. Additional fees will be assessed if there are any damages incurred throughout your stay. Service dogs are always welcome and exempt from charges.

Please e-mail the hotel at [email protected] to confirm your pet will be staying with you.

Yes, there is a FedEx Office Business Center on-site that is staffed to assist with your printing and shipping needs.

A $30 daily urban experience fee (plus tax) will be charged to each room per night. Included in the fee are the following benefits, daily credits cannot be combined during stay:

FOOD & BEVERAGE CREDIT – Enjoy a $15 daily credit towards Toro by Chef Richard Sandoval, The Lobby Bar, or In Room Dining.

LEAF SPA CREDIT – Enjoy a $35 daily credit towards any service in Leaf Spa.

DRY CLEANING & LAUNDRY SERVICES – Enjoy a $10 daily credit towards in-house dry cleaning and laundry.

CITY FIT TOURS – 25% off City Fit walking, running, and yoga sightseeing tours. Bookable online using code FAIRMONT and through our concierge service.

TRANSPORTATION – 10% off airport transportation when reserved in advance through our concierge service.

*Fees are subject to change without notice.

Fairmont Chicago, Millennium Park strives to meet the needs of its guests with disabilities. Please visit Accessibility for more information.

Yes. Our ADA-compliant rooms and suites are thoughtfully designed to ensure your comfort and safety during your stay.

Does the hotel allow service animals?
Yes. Service animals, which are dogs or miniature horses that have been trained to perform work or tasks for a person with a disability, are welcome.

Do service animals require documentation or papers?
No.

What if it’s not obvious that an animal is a service animal?
We/the hotel may ask you some questions to verify that the animal is a service animal.

Is there a fee for service animals?
There are no added fees of any kind for your service animal.

Do service animals have to wear a special collar or vest to identify themselves as service animals?
No.

Do service animals have to be on a leash?
Generally yes, with some exceptions.

Are there any size or breed limitations for service animals?
No.

Where are service animals allowed to go?
Service animals are allowed to go wherever their owners are allowed to go, except service animals cannot go (1) inside a pool or hot tub or (2) on seats at a dining establishment.

Are service animals subject to pet policies/forms/requirements?
No. Service animals are not pets.

Are guests with service animals limited to pet-only floors?
No, because service animals are not pets.

Can service animals be left alone in a hotel room?
No. Service animals are working for their owners and need to be with their owners at all times.

Can a service animal sit on hotel furniture or be fed at food and beverage venue?
No.

Under what circumstances will a service animal be excluded from a hotel?
A hotel will request that a service animal be removed in two situations: (1) the service animal is not housebroken or (2) is out of control and the owner fails to take action to control it. The guest is welcome to stay without the animal.

What happens if a service animal causes damage to the property?
The guest will be charged for any damage.

Is there a cleaning fee for service animals?
No. If a service animal causes damage, the guest will be charged for the damage.

Does the hotel allow emotional support animals?
Emotional support animals are not service animals. If the hotel allows pets, emotional support animals would be treated as pets and subject to any pet policies.