Frequently Asked Questions

Yes, Fairmont Spa is located on our lower level and features eight spa treatment rooms, including a duet suite with infinity edge soaking tub. Massage, skincare, body treatments, and a nail salon are all available.

Yes, the Fairmont Fitness Studio is available 24 hours a day via keycard access for guests of Fairmont Chicago. See front desk staff for additional information.

What COVID safety protocols are in place?
Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Fairmont Chicago, Millennium Park is located at 200 N Columbus Drive at the intersection of Columbus Drive and East Lake Street. If you are using a GPS, please be aware that you may be navigated to intermediate level Lake Street and Columbus Drive rather than our Front Door. Our Auto Lobby is located on Lake Street just west of Columbus Drive.

Visit our Contact Us page for detailed directions.

Chicago O’Hare International Airport (ORD): 18 miles northwest
Chicago Midway International Airport (MDW): 12 miles southwest

Yes, valet parking is provided for overnight guests and for guests of Columbus Tap.

Pricing:

0–2 hours: $31
2–6 hours: $43
6 hours–Overnight: $81
Columbus Tap: $18 for three hours
Daytime Function: $40
Evening Function: $40

Hours:

Monday–Thursday, 6 a.m. – 11 p.m.: No overnight service
Friday, 6 a.m. – Sunday, 11 p.m.: Continuous service

All major car rental agencies are represented at O’Hare International Airport and Midway International Airport, as well as locations throughout downtown Chicago.

Alamo: 1 (800) 327-8633
AVIS: 1 (800) 331-1212
Budget: 1 (800) 527-0700
Enterprise: (312) 553-5230
Hertz: 1 (800) 654-3131
National: 1 (800) 227-7368

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.

Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Yes. Bell staff services are available from 8:00 a.m. to 7:00 p.m. daily.

Yes. We offer the services of American Child Care, a local bonded babysitting company. American Child Care can provide your family with childcare support during the day, for those special evenings away, or on weekends and holidays.

Dogs and cats under 50 pounds are permitted in the hotel. The animal must be on a leash at all times and must not be left unattended in the room. A one time fee of $50 will apply for each four-legged guest. Additional deep cleaning charges may apply. Service dogs are always welcome and exempt from charges.

Please e-mail the hotel at [email protected] to confirm your pet will be staying with you.

Yes, there is a FedEx Office Business Center on-site that is staffed to assist with your printing and shipping needs.

For $25 per day (plus tax), the Urban Experience Fee provides:

Standard internet access
Premium internet access for Accor Live Limitless members. Not a member? Enroll now.
$10 daily food & beverage credit valid in the Lobby Coffee Bar (daily credit amount cannot be combined during stay)
$25 daily Leaf Spa credit for any service (daily credit amount cannot be combined during stay)
One (1) complimentary day pass per day to Lake Shore Fitness Center ($35 retail value)
10% off local attractions
10% off private transportation (booked through hotel concierge)

Fairmont Chicago, Millennium Park strives to meet the needs of its guests with disabilities. Please visit Accessibility for more information.

Yes. Our ADA-compliant rooms and suites are thoughtfully designed to ensure your comfort and safety during your stay.

Yes. Service dogs are always welcome and exempt from pet policy charges.